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Terms & Conditions


Browsing: The website follows what is stated in Law 2472/1997 articles 11 to 13 on the protection of personal data and guarantees that the data you enter in your registration process is only used to access your account and to monitor the progress of your order and your purchase history. Also, with your consent, we will periodically send you informative materials, promotions, newsletters and everything else that aims at the maximum quality of service to you.

Product availability – Shipping duration: The stock on our website is updated automatically. The average delivery time of your order via courier is 1-5 business days, as long as there are no shortages. The same period applies to pick-ups from the Pick Up Point. Products in the "Offers" category may be subject to availability restrictions per order.

Cookies: Cookie is a small file, typically of letters and numbers, downloaded on to a device when the user accesses certain websites. By accessing and using our site you choose to accept our cooking policy. Generally, cookies allow a website to recognize a user’s device by storing information on your browser and remember your actions and preferences over a period of time, so you don’t have to keep re-entering them whenever you come back to a site. There are short term and long term cookies. You can at any time disable cookies by selecting the corresponding command in your browser.

Customer Account: To perform an online order in it does not require registration. However, we enable those who wish to create a secure account on our page, through which you can:

  •   save your information for future use
  •   see your previous purchases or check the status of your current order
  •   to save favorite products
  •   sign up to our newsletter
  •   be part of our Health Academy to discover and learn more about leading a healthy and more mindful life
  •   speak with our healthcare team directly through the messaging function    
  •   Healthcare Professionals also have access to exclusive educational material.        


Health Academy Disclaimer: The information provided is no substitute for professional medical advice. No liability is accepted as a consequence of any actions taken by any individual in response to the educational material provided by the Health Academy. It is strongly recommended that you independently verify any interpretation of this material and if you have a medical problem that you see your doctor or another medical professional.


Return policy: If you wish to return a product for any reason, you can do so, within 14 days of the date of receipt, as long as it is in the original condition in which you received it, i.e. the packaging or the product must not be tampered or used. In the event that the return is not made within 14 calendar days from the date of receipt or if some of the return conditions are not met, has the right not to accept the products back and not to replace them. Return shipping costs are borne by you while your money is returned via your bank account with a bank deposit. In this case, you will have to inform us of your bank account information to which the deposit will be made, which takes place when we receive the parcel with the returned items. You can note it in the Declaration of Withdrawal Form, which is on the back of the receipt you received along with your order. If you return your order to a partner shop of, you will need the receipt and the product must meet the above requirements.

In any case of product return, do not forget to notify the e-shop of your intention (within the 14-day period mentioned above) and to have the Return Form.


Discount Policy: All discounts on the products in our catalog are calculated based on the original product prices. Special offers & discounts you receive via a newsletter or other means usually have a certain timeframe which is disclosed to the newsletter you receive.


Website Material: The trademark in all forms, colors, is the intellectual property of the company and is not allowed to be used by third parties. The Website or any part thereof shall not be reproduced, copied, sold, resold, or exploited for any commercial purpose not expressly permitted by the Company. Brand logos, product images and other material concerning them, are legally registered logos of their respective companies.

The information provided in the Health Academy and elsewhere on the page should for no reason replace the medical advice.

As we advise you:


  •   If you need medical help, you should immediately contact the European Liability Line tel: 112 or your doctor.
  •   Do not delay to seek medical help in an emergency.

By using our website and sending your personal data you agree to the use of your personal data from as described above. If for any reason we change any of the above, this page will be updated. For whatever reason you want, you can also remove your personal information from our network.

Health Academy Comments and Product reviews: We will be glad to read your review or comments on a product. However, we reserve the right not to allow it to appear if the comment is offensive or totally out of topic.


Legal Notice

We inform you that since 15/02/2016 the European Commission's Electronic Dispute Resolution (ODR) has been implemented. This is a mechanism for alternative dispute resolution through certified Alternative Dispute Resolution Entities (for Greece: Consumer Ombudsman & Ombudsman of Banking - Investment Services) aiming to settling disputes between consumers and online suppliers within 90 days, out of court.


Use of the website requires and implies the expressed and unconditional acceptance of the above terms by the user.

* is not an online pharmacy, does not sell drugs and does not run prescriptions. Our product range is about toiletries, care and beauty.


Last updated: 02/02/2022

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